• Maximum 16 participants.
• In-house.

COURSE CONTENT

• Identfying issues.
• Clarify behavioural styles.
• De-personalising difficult situations.
• I'm OK, you're OK = we're all OK.
• Giving and receiving clear messages.
• Establishing open lines of communication.
• Understanding the importance of empathy.
• Exploring appropriate responses.

Through a series of activities and reflective exercises, delegates are encouraged to examine and seek solutions to a range of challenging situations.
There is opportunity for co-counselling and feedback at various points during the day with total confidentiality assured.

WHAT OTHERS HAVE SAID ABOUT THIS COURSE
I felt the day focused on all the relevant issues and the opportunity to talk these through and practice responses has given me an insight about managing things better in the future. The Working Together Project
I returned to my front-line job with renewed confidence in handling some very tricky situations. I also learnt to recognise boundaries and act with more clarity.