• Maximum 12 participants.
• In-house.

COURSE CONTENT

• Identifying communication styles.
• Clarifying objectives.
• Many ways to communicate ideas.
• Assertive speaking and influencing.
• Negotiating with impact.
• Listening skills.
• What’s in it for me / them?
• Recognising the pull and push of communication.

WHAT OTHERS HAVE SAID ABOUT THIS COURSE
Really made us think about choosing the right communication methods for different situations. Having a chance to try out different options was invaluable.
I was able to put several things into place as soon as I returned to work and this made an immediate difference to the way we handled clients. Brighton and Hove City Council