• Maximum 20 participants.
• In-house.

COURSE CONTENT

• First impressions.
• The importance of telephone communications.
• Connecting without eye-contact.
• Diction and tone.
• Energy, not anxiety, in your voice.
• Establishing rapport.
• Understanding listening styles.
• Dealing with difficult situations.

A day packed with useful tips and the chance to highlight any concerns when telephone communication is a part of your job.

WHAT OTHERS HAVE SAID ABOUT THIS COURSE
I was dreading having to practise in front of others but this was really useful. By listening to my own voicemail, it was clear what needed to change. I was guided and supported throughout the day and as we all listened to each other, I got some really good ideas.
I was aware of sounding young and inexperienced - the voice awareness has paid off brilliantly for me! LVSC